Whereas I agree that OTAs, aggregators, hotel websites, and so on should be held more answerable for deceptive or missing info, the issue on this case is that the resort took accountability and agreed to the refund. Snaptravel not processing a refund that the hotel has agreed to provide is completely irresponsible and they need to be held accountable. Kayak ought to take away them as a booking destination if they are not going to observe basic consumer expectations.
Founded in 2016, SnapTravel is a Canadian startup that aims to get customers the perfect prices on resorts and flights using AI. In August 2020, in response to GlobeTrender , they had helped e-book greater than 350,000 nights in over 150 nations.
Actually, Snaptravel’s distinctive elements mostly need to do with motels. Its flight reserving service works more like another flight reserving web site, since airways don’t really have particular non-public 1:1 chargesâ€. The next are a few of the major pluses of using Snaptravel over booking immediately by way of an airline or lodge or reserving by way of one other online travel agency, like Expedia.
Be very wary of doing enterprise with Snaptravel. It seems their benefit is that they take a much lower minimizeâ€ of lodge commissions as a way to supply a more enticing fee. But while you book with Snaptravel, you are locked in – even in bait-and-swap conditions like what occurred to my consumer. Kayak and the Villa Kennedy should also do a better job of truly making clear which facilities can be found and which aren’t, as a result of that is a elementary promoting level of this resort.
I’ve made two profitable bookings with snaptravel in the course of the pandemic, and all the pieces went off and not using a hitch. I took notice that the interface doesn’t provide any nice element about the goings onâ€ on the hotel, did my own research, decided, and saved a great deal of cash. Snaptravel served its function, although there is a degree of danger inherent in utilizing it or another OTA. If service and accountability are of primary import, then you definitely gotta e book direct.