However how? Primarily based on all the things you laid out the main subject with ST is that they stored your client’s cash despite the fact that the lodge refunded them the cost of the room. Unless they hid the fact that your shopper booked a non-refundable charge, their T&Cs give make it clear that they don’t seem to be obligated to present refunds beneath any circumstances. There’s no carve out requiring them to offer refunds if the lodge refunds them. That is poor customer support and definitely a cause not to ebook through them, nevertheless it’s not a scam.

SnapTravel describes itself as a travel agent over messaging.” SnapTravel gives a platform of lodging reserving services that goals to carry the latest cheap journey deals to its customers. They offer you promotions and nice charges by way of 1:1 non-public chats by SMS, WhatsApp, or Messenger. You send them a message with your metropolis and date preferences, and you’ll get a reply with their catered deals, which you can then easily benefit from with a couple of clicks.

Snaptravel prospects have access to buyer help 24 hours a day. Snaptravel makes use of a combination of bots and actual brokers to help answer questions and aid with concerns and complaints. You’ll be able to easily contact customer assist by way of Facebook messenger, Whatsapp, or SMS. It’s also possible to name the Snaptravel customer support quantity at 1-833-600-5830.

Snaptravel is the flagship product built by Snapcommerce We offer great journey deals over SMS, Messenger, and WhatsApp. If contemplating reserving by way of Snaptravel, it is important to be aware of the drawbacks beforehand mentioned. However, customers hardly ever have points, with the vast majority having a great experience.

Not like the hotel booking service, SnapTravel’s flight service means that you can conduct your analysis entirely on-line versus through messaging apps. Simply put in your journey information, and you’ll view all the discounted flight options. Note that if you choose to ebook by way of SnapTravel, you’ll have 20 minutes to substantiate your purchase after deciding on a flight.