However how? Primarily based on all the things you laid out the main subject with ST is that they stored your client’s cash despite the fact that the lodge refunded them the cost of the room. Unless they hid the fact that your shopper booked a non-refundable charge, their T&Cs give make it clear that they don’t seem to be obligated to present refunds beneath any circumstances. There’s no carve out requiring them to offer refunds if the lodge refunds them. That is poor customer support and definitely a cause not to ebook through them, nevertheless it’s not a scam.

SnapTravel describes itself as a travel agent over messaging.” SnapTravel gives a platform of lodging reserving services that goals to carry the latest cheap journey deals to its customers. They offer you promotions and nice charges by way of 1:1 non-public chats by SMS, WhatsApp, or Messenger. You send them …